Return Policy

At TFH, customer satisfaction is our top priority. However, all sales are final, and we do not accept returns at this time. We understand that finding the perfect size can sometimes be challenging, so we offer a one-time exchange option in case of size issue.

One-Time Exchange Policy

If you find that your item does not fit as expected, you are eligible for a one-time exchange for a different size of the same item. Please ensure the following conditions are met for the exchange to be processed:

Request Timing: You must request an exchange within 3 days of receiving your order.
Item Condition: The item must be unworn, unwashed, and in its original condition with all tags attached.
Packaging: The item should be returned in its original packaging.

Exchange Process

Contact Us: Reach out to our customer support team via email at Support@thefirstheist.com , phone at +91 9518689125, or Instagram @thefirstheist.co to initiate the exchange process.
Approval: Once your exchange request is approved, we will provide you with further instructions on how to return the item.
Shipping: You are responsible for the shipping costs associated with returning the item to us. We recommend using a trackable shipping service.
New Size Dispatch: Upon receiving and inspecting the returned item, we will send out the new size at no additional cost.

REFUND POLICY
We do not provide any kind of refund. Contact us at +91 9518689125 and we will provide you a unique coupon code in 1 day that will work on our website. Use that coupon code within 5 to 7 days.

For further queries and assistance, feel free to reach out to us:

Email: support@thefirstheist.com
Phone: +91 9518689125
Instagram: @thefirstheist.co
Thank you for shopping with The First Heist. We appreciate your understanding and cooperation.